Frequently Asked Questions
This is the general frequently asked questions [faq's] section of this web site you can fine most of the common problems listed with fixes or work-around's.
Software Crash!
While great care was taken during the development and testing phases of the You-Name-It
and The Raster Shop branded software it appears that the
Microsoft .NET 4.0 Framework may need to have
the Microsoft C++ Version 10 libraries installed on the Personal
Computer also.
Now this requirement only affects You-Name-It and The Raster Shop branded software that uses
third party imaging libraries. Thus, if you have downloaded one of our imaging applications and when it starts the
Operating System displays a “Send Report” to Microsoft dialog box and the fault is
a System.IO.FileNotFoundException
error, downloading the Microsoft C++ Version 10 libraries will fix this problem.
Please note these downloads are Microsoft system patches or patch software
for .NET "Dot Net" and you use entirely at your own risk. All trademarks, logo's and copyrights are the property of their
respective owners.
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SCSI Scanner dropping off-line?
While it is understood that you have power up a SCSI based
peripheral in the correct sequence for it recognized by the Operating
System. In which manner the scanners Application software will talk to the scanner correctly, what is not clear is that the
connected SCSI based scanner may drop off-line. The dropping off-line can happen for a number of reasons but would normally require
the operator to reboot the Personal Computer and reactive the correct sequence to get the scanner back on-line.
This can be a lengthy process but please find below two utilities that may help depending on why the the scanner is dropping
off-line. Please note that both of these utilities are copyrighted to there respective owners.
Please note that this is "AS IS" software and documentation with no warranties expressed or implied, and you use entirely at
your own risk. All trademarks, logo's and copyrights are the property of their respective owners.
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Recycle Scanning Lamps?
Quote from the Federal Environmental Protection Agency's [EPA] web
site "Fluorescent light bulbs thrown into the trash are usually sent to a landfill or incinerated. These disposal methods will lead to releases of
elemental mercury into the environment through breakage and leakage. There is also the potential for exposure to mercury from broken fluorescent light
bulbs thrown in a dumpster, trash compactor, or trash can. Approximately 670 million fluorescent light bulbs are discarded each year in the United
States. These discarded bulbs can release approximately 2 to 4 tons of mercury per year into the environment. Once in the environment, mercury can be
converted to an organic form that accumulates in living organisms and contaminates the food chain. To prevent the release of mercury, the fluorescent
light bulbs should be taken to a recycler before they break. Recyclers can recover the mercury and other components for reuse."
Due to the new Federal Environmental Protection Agency's [EPA]
regulations on lamps, which went into effect on January 6, 2000, most non-residential facilities are now required by law
to properly dispose of their lamps. Landfills are increasingly intolerant of lamps from
non-residential sources due to the amount of mercury found in each lamp. Lamps later found in landfills are subject to retroactive clean-up
costs under The Comprehensive Environmental Response, Compensation, and Liability
Act [CERCLA]. Recycling of the lamp components is the recommended method of disposal by the Environmental Protection Agency and helps to
minimize facility liability.
Packaging of the lamps coupled with the recycling of the lamps will greatly reduce the mercury dilemma and create a much safer environment.
Thus The Raster Shop, LLC suggests recycling with EasyPak [http://www.lamprecycling.com] its easy
and ensures that you are in compliance with all state and federal regulations. Also certificates of recycling are provided via Email and stored in your
account history for each container returned to http://www.lamprecycling.com.
What's a Raster?
Well Wikipedia defines it and I quote from their raster graphics page "In computer graphics, a raster graphics image or bitmap is a data structure representing a generally rectangular grid of pixels, or points of color, viewable via a monitor, paper, or other display medium. Raster images are stored in image files with varying formats."
And the Encyclopedia Britannica defines it and I quote from their raster graphics page "a type of digital image that uses tiny rectangular pixels, or picture elements, arranged in a grid formation to represent an image. Because the format can support a wide range of colors and depict subtle graduated tones, it is well-suited for displaying continuous-tone images such as photographs or shaded drawings, along with other detailed images."
But, I believe that most of the questioning about this comes from the use of it in the name of our company. Personal in The Raster Shop, LLC have had decades of experience in the production and use of Raster Images from many and varied types of input devices, thus we considered ourselves as a "shop" that severed groups of Pixels or more commonly known as "Raster" because of the lack of geometry. So, we could have called ourselves The Pixel Shop, LLC or The Scanning Shop, LLC but after quite a few cocktails we reached a compromise solution The Raster Shop, LLC.
ACTion Imaging Solutions [AIS]?
ACTion Imaging Solutions was the trading name for Colortrac, Inc
from 1999 to 2004 in the U.S.A. So how did it come about? Simple, when Colortrac, Inc purchased ANA Tech Imaging Products
from Intergraph Corporation in 1999, Tangent Imaging and Scangraphics form
Sedona Corporation also in 1999 there was a dilemma what to call the
new "group." Well, after much head scratching it was decided that the group should try and incorporate as much of the old names as
they could thus, ANA Tech became the "A" in action, Colortrac became
the "C" and you you guessed it the Tangent became the "T" in action. This gave way to the capitalization of the word "action"
to ACTion to represent the three companies identities. Sadly, Scangraphics did not make the cut as the ANA Tech
and Colortrac brands had competing products already and thus the
Scangraphics scanner range was mothballed in 1999.
The only problem with this methodology was with the customer base, they where confused and kept thinking ACTion
Imaging Solutions was just another reseller of equipment
and not in-fact the developer, manufacture and support for some of the worlds leading scanning technologies. So after about four
years of trying to educate it was decided to drop the whole ACTion Imaging Solutions effort and revert back
to Colortrac, Inc but please note the legal name was always
Colortrac, Inc dba ACTion Imaging
Solutions.
Custom Software
The Raster Shop, LLC has software developers ready to tackle you custom coding requirements. We normally code in C++, Objective-C, C# and Real Basic for standalone applications. PHP, MySQL, .NET, XML, CSS and HTML for web applications. Please contact us with your requirements and lets see if we can help you out.